Healthcare Institutes

Healthcare Institute stands as a distinctive medical education facility, dedicated to cultivating high-quality professionals across various tiers of healthcare services. With cutting-edge facilities, the institute offers comprehensive training in both Nursing and Paramedical disciplines, all under a single roof.

What makes us special?

We are SPECIALIZED, focusing exclusively on Healthcare! Transitioning from a Hospital to the Education sector, we bring a unique perspective, understanding the specific personnel needs of the healthcare industry.

• Our mission is crystal clear - to cultivate a skilled workforce for the Healthcare sector.
• Our emphasis lies in providing Practical Training and immersive, hands-on learning experiences.
• Our teaching methodology revolves around a Hands-On approach, ensuring that students grasp practical aspects alongside theoretical knowledge.

Every course incorporates a robust 'Learning by Doing' component. Being an integral part of Charnock Hospital, the direct connection enhances the learning experience for our students within our own healthcare facility.

NaBH Guidance

An NABH accreditation is a prestigious recognition for any hospital in India. As of March 2022, more than 650 hospitals in India have got an NABH accreditation. This blog gives an overview on NABH accreditation and specifically focuses on the NABH standard related to patient feedback and redressal of complaints.

Key Takeaways:

• An NABH accreditation is a prestigious recognition for Indian hospitals
• It implies compliance with different NABH standards related to patient safety and quality of care
• To adhere to this standard, hospitals should design the right and relevant questions
• Technology can help hospitals comply with this standard by capturing a higher number of feedback and also enabling faster resolution of complaints

NABH Accreditation: An Overview

The full form of NABH is National Accreditation Board for Hospitals & Healthcare Providers. An NABH accreditation means a hospital is compliant with the 100+ NABH standards covering different aspects of patient safety and quality of care. These 100 standards are spread across 10 chapters. Details on these 100 standards and 10 chapters can be found in the official document, titled 5th edition of NABH Accreditation Standards for Hospitals.

Marketing

Definition of healthcare marketing

Healthcare marketing is a process of strategic outreach and communications designed to attract healthcare consumers, guide them through their healthcare journey, and keep them engaged with the health system.

Sophisticated healthcare marketing strategies integrate omnichannel, highly-segmented, and targeted online and offline tactics to drive engagement and accelerate enterprise growth. Health systems measure the success of their marketing efforts through specific metrics that are aligned with key performance indicators (KPIs), and/or marketing return on investment (ROI).

Benefits of healthcare marketing

• Find prospective patients with business objectives in mind, i.e. a healthy payer mix or high-value service line growth
• Increase strategic advantage to attract patients in a hypercompetitive landscape
• Retain patients long-term and improve loyalty in your healthcare community
• Connect with patients across multiple channels
• Building Your Healthcare Marketing Strategy

The ever-evolving healthcare landscape can present unfamiliar challenges to even the most seasoned marketers. Marketing teams need to keep up with the latest industry tips and trends to ensure they’re crafting an engaging and effective strategy that maximizes their impact on the health system’s bottom line.

E Governance

The Health and Family Welfare (H&FW) Department is organized into a number of Directorates whose work is monitored and coordinated by the H&FW Department at the Secretariat. The Department functions under the overall guidance of the Chief Minister Smt. Mamata Banerjee, who is also holding the charge of this Department. This Department is headed by the Health Secretary who oversees the working of various Directorates and develops various policies which gets implemented after the approval of the Chief Minister and the Minister-in-charge.

The State Health Administration has two arms, the Secretariat and the Directorate of Health Services. The Secretariat is headed by the Additional Chief Secretary/ Principal Secretary who is a senior officer of the Indian Administrative Service assisted by Special, Joint, Deputy and Assistant Secretaries. The Director of Health Services and ex-officio Secretary heads the Directorate and is the Chief Technical Advisor to the State Government on all matters related to medical and public health. He is assisted by a number of Additional, Joint, Deputy and Assistant Directors.

Empanelment Services

Hospital Empanelment

We are in the process of establishing provider network under tripartite agreements between Insurer-Provider and TPA for extension of cashless facility to Member customers.

As per IRDA Guidelines, a hospital is defined as:

“Any institution established for in-patient care and Day Care Treatment of illness and / or injury and which has been registered as a hospital with the local authorities under the Clinical Establishments (Registration and Regulation) Act, 2010 or under the enactments specified under the schedule of Section 56 (1) of the said Act OR complies with the minimum, criteria as under:

• Has qualified nursing staff under its employment round the clock,
• Has at least 10 in-patient beds in towns having a population of less than 10,00,000 and at least 15 in-patients beds in all other places,
• Has qualified medical practitioner(s) in charge round the clock
• Has a fully equipped operation theatre of its own where surgical procedures are carried out
• Maintains daily records of each of its patients and makes these accessible to the Insurance Company’s authorized personnel.

In addition to above stated minimum criteria, provider network requirements may vary for different insurers who may lay down additional criteria dependant on their business needs, customer service parameters, policy terms and conditions, utilization and other parameters.